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Policies
Sales & Payment Policies
We have 2 types of customer accounts to serve you better:
Account customers with terms: Net25
You have 25 days to make payment.
In order to receive terms a credit application must be completed
Click here to download the form.
Customers who are Cash on Delivery (COD)
Payment upon pickup or shipment.
For all customers:
- All new accounts are COD until terms are established – and your first order will be COD
- A credit card must be held on file
- We accept Visa, Mastercard, Debit cards but we LOVE cheques!
- Credit cards are accepted on invoices up to $1500.
- For orders more than $1500 we will accept cheque or debit only
- A 50% deposit is required for all special orders or projects over $5,000
- Cash/debit/credit cards returns are subject to 25% restocking fee
- All credits must be used within 12 months from date of issue.
- We are unable to provide a cheque for credits.
- Special orders are final sale. We try our best to ensure accuracy on all sides.
