Policies

Sales & Payment Policies

We have 2 types of customer accounts to serve you better:


Account customers with terms: Net25

You have 25 days to make payment.
In order to receive terms a credit application must be completed
Click here to download the form.

Customers who are Cash on Delivery (COD)

Payment upon pickup or shipment.

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For all customers:

  • All new accounts are COD until terms are established – and your first order will be COD
  • A credit card must be held on file
  • We accept Visa, Mastercard, Debit cards but we LOVE cheques!
  • Credit cards are accepted on invoices up to $1500.
  • For orders more than $1500 we will accept cheque or debit only
  • A 50% deposit is required for all special orders or projects over $5,000
  • Cash/debit/credit cards returns are subject to 25% restocking fee
  • All credits must be used within 12 months from date of issue.
  • We are unable to provide a cheque for credits.
  • Special orders are final sale. We try our best to ensure accuracy on all sides.
Trust, Reliability, Accomplishment.

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Sign up for an Elevation Supplies account for faster checkouts and easy reorders!